Money-Back Guarantee

Unlike other companies, Bravado Health stands behind its products and offers you this money-back guarantee.

If, after 12 months, you are not fully satisfied with your use of the products, you may obtain a full refund of all sums that you paid Bravado Health to use the products, provided that you do not renew the Software Services Agreement (the “refund”).

To obtain a refund, you must use the products for 12 continuous months with a minimum patient population of 50 persons.

A refund request must be made in writing and delivered to Bravado Health at the within address no later than two (2) weeks before expiration of the Initial Term (as defined below).

  1. Debriefing. Before receiving a refund, you must complete a written questionnaire and return it to Bravado Health (the “Questionnaire”). The Questionnaire will help Bravado Health improve its products for future customer use.
  2. Release. If you receive a refund, you and your affiliates, successors, parents, subsidiaries, owners, employees, officers, directors, agents, attorneys or assigns (the “Releasors”) irrevocably release and discharge Bravado Health and each of its affiliates, successors, parents, subsidiaries, owners, employees, officers, directors, agents, attorneys or assigns (the “Releasees”) of and from all actions, causes of action, suits, debts, dues, sums of money, accounts, reckonings, bonds, bills, specialties, covenants, contracts, controversies, agreements, promises, variances, trespasses, damages, judgments, extents, executions, claims, and demands whatsoever, whether known or unknown, in law or equity or otherwise, which the Releasors (or any of them), ever had, now have or hereafter can, shall or may have for, upon, or by reason of any matter, cause or thing whatsoever, from the beginning of the world.
  3. Expiration/Termination. This Guarantee shall remain in place for 12 months from execution of the related Software Services Agreement (SSA) (the “Initial Term”). If, during the Initial Term, Bravado Health terminates the SSA for cause (as set-forth therein) or you terminate the SSA for convenience, you shall not be entitled to a refund.
  4. General.
    1. Assignment. This agreement is personal to the parties and shall not be assignable by either without the prior written consent of the other.
    2. Compliance with Law. Each party shall comply in all material respects with all applicable laws, legislation, rules, regulations and governmental requirements.
    3. Independent Contractor. The parties are independent contractors to one another, and nothing herein shall be deemed to cause this Guarantee to create an agency, partnership, or joint venture between them.
    4. Dispute Resolution. Any dispute, controversy or claim relating to this Guarantee (a “Dispute”) will be resolved first through good faith negotiations between the parties. If the parties cannot resolve the Dispute, the Dispute must be submitted to mediation under the commercial mediation rules of the American Arbitration Association (“AAA”) as then in effect. The mediation shall be conducted in Palm Beach County, Florida, and each party shall bear its own costs therefore. If the Dispute cannot be resolved through mediation, a party must submit it to the office of the AAA in Palm Beach, Florida for binding arbitration in accordance with the AAA’s Commercial Arbitration Rules as then in effect. The cost of the arbitration, including the fees and expenses of the arbitrator(s), will be shared equally by the parties, with each party paying its own attorneys’ fees. There shall be one arbitrator that presides over the Dispute who shall be jointly chosen by the parties or shall be selected by the AAA in absence of an agreement. THE PARTIES EXPRESSLY WAIVE AND FOREGO ANY RIGHT TO TRIAL BY JURY.
    5. Governing Law and Remedies. The parties expressly acknowledge that the laws of the State of Florida, except its conflict of law rules, will govern this Guarantee. Venue for any litigated matters shall be Palm Beach County, Florida.