Demystifying a patient engagement platform: 5 steps to a successful implementation
Implementing a patient engagement platform for your practice or ASC doesn’t have to be hard. Here’s the 5-step process to onboard Ayva.
Anyone who has implemented new technology for their practice or ASC can tell you that the biggest hurdle isn’t always the technology—it’s everything else that goes into the implementation, including the people and processes involved.
Providers want solutions that fit into their existing clinical workflows, while patients want easy-to-use technology. And both want solutions that complement, not interfere with, the patient-provider relationship.1
A dynamic patient engagement platform like Ayva has the potential to meet both the patient and provider’s needs throughout the perioperative journey for improved outcomes—and it all starts with our proven implementation strategy.
Clinical acumen is at the heart of the Ayva product life cycle and extends to our onboarding process.
Here’s the five-step onboarding process:
Step 1. Start with a thorough discovery phase
Your Ayva onboarding team spends the most time with your stakeholders in the discovery phase of the project.
For any technology project, it’s essential that your vendor understand your practice or ASC’s organizational principles as well as the patient populations you serve.
On the organizational front, are you trying to standardize processes or offer physicians more customization? Ayva can support both goals, but the approach changes.
Knowing your patient population’s health literacy level and demographics can also improve the implementation process.
For example, we know that baby boomers use technology differently and have distinct motivations than Generation X, who may be caregivers and patients at the same time.
Understanding these differences may change the script sent to invite patients to use Ayva in any number of ways.
Step 2. Evaluate technology considerations
One of the benefits of Ayva is that she gives the care team access to data not found in the EHR. However, Ayva must be integrated into your practice or ASC’s tech stack to realize that benefit.
While there is certainly a technology component to that integration, it’s really a matter of people and processes. Questions to consider include:
- How does Ayva fit into the technology vision of your organization?
- In addition to the EHR, what systems does Ayva need to exchange data with?
- What HIPAA compliance protocols need to be confirmed before kickoff?
- What is your IT team’s availability to implement Ayva in the queue of ongoing projects?
Everyone in healthcare is short-staffed, including IT departments.
Ayva is committed to making implementation as easy and painless as possible for your IT team with extensive documentation and onboarding plans.
Step 3. Organizational culture and staff support
Building on what we learn in the discovery phase, additional process and workflow questions arise that are taken into consideration in your onboarding plan, including:
- Should you dedicate support staff for Ayva? Our experience has found that dedicating a few support staff to become Ayva super-users increases use and engagement rather than training every support staff person to use Ayva some of the time.
- How do you integrate evidence-based best practices into your workflows? Rest assured that the Ayva team is your expert go-to resource who will bring best practices to the table. However, the team must work with you to modify those best practices to fit your organization and patient populations.
- Where do recommendations to improve the use of Ayva with patients enter the workflow? Our team will continuously look for ways to increase patient engagement and improve how your practice or ASC utilizes Ayva for maximum ROI. However, optimization recommendations must integrate into workflows and existing process documentation.
Step 4. Get ahead of patient adoption issues
It doesn’t matter how great the technology is if your patients aren’t engaged.
The Ayva team proactively addresses potential patient adoption issues by focusing on the following:
- Simplifying the enrollment process. There’s no app to download.
- Testing the user interface for ease of use. Your end-users must be able to navigate Ayva without frustration.
- Finding the right tone. Ayva strives to be friendly and engaging vs. intrusive and annoying. Too pushy and patients are put off, never to pick up Ayva again.
Step 5. Partner with your technology vendor
Your technology vendor should be your ongoing partner for success—and Ayva is no exception.
Ayva is not only available for your patients but is accessible for your care team as well with ongoing customer support.
Your Ayva customer success team identifies areas of improvement to optimize patient behavior and increase success with Ayva resulting in better patient outcomes.
Ayva support makes implementation easy
Implementing new technology for your practice or surgery center doesn’t have to be complicated.
With our guided onboarding process and the option to pilot the program with a few physicians before rolling it out to your entire practice or ASC, using Ayva is easy for you and your patients.