Feature September 29, 2021 John Bernot, MD

Enhance communications before and after surgery with a digital solution for increased profitability

Audit pre- and post-op communications and learn how adopting a personal surgery guide can increase profits in a fee-for-service model.

Audit your pre- and post-op patient communications

While the transition to a value-based care model is well underway, practices and surgery centers currently earn most of their revenue from fee-for-service payments.

In a fee-for-service environment, efficiency is of utmost importance. Limiting operational efficiencies, reducing same-day cancellations and no-shows, and lowering readmissions﹣all while increasing the number of surgical procedures﹣is a tall order. 

Practices that want to grow financially without contributing to physician burnout and back-office chaos should look to digital health solutions to increase efficiencies. 

A personal surgery guide that fosters more effective communication with patients before and after surgery can help your practice realize operational efficiencies while improving the health outcomes that cut into profit margins. 

Continue reading to learn how to audit your pre- and post-operative communication outreach and how adopting a personal surgery guide can increase profitability in today’s fee-for-service environment. 

Audit communication touchpoints

To effectively increase operational efficiencies related to pre- and post-op communication with patients, start by benchmarking the efficacy of your current outreach.  

Here are three areas to evaluate in your audit:

  1. Cost. How much is your practice spending on pre- and post-operative communication? Your cost analysis should include the amount spent on printing materials, phone services, and an estimate of time, converted to dollars, that the care team spends following up with patients.  
  2. Effectiveness. Do your patients understand the pre- and post-op task lists they receive from your office, often weeks before they must follow the instructions? In addition, playing phone tag with patients to confirm information and task adherence further erodes the productivity of your care team. 
  3. Communication gaps. Are there critical points in the patient journey that the patient could greatly benefit from a reminder notification or other message that you currently cannot deliver? Identifying what’s missing from your patient communications is essential to an effective audit. 

Use the Ayva ROI calculator to estimate how much money your practice could be saving.

Once you have the audit findings, researching digital health solutions to complement your existing outreach is a must. 

Did you know?

  • Nearly 80% of patients want to receive text messages from their providers.1
  • Response rates for texts are 209% higher than for phone calls.1 
  • Only 18% of people listen to a voicemail from a number they don’t recognize.1

In today’s highly connected world, trying to reach your patients with outdated communication channels is inefficient.

Adopt Ayva to improve patient outcomes and increase profitability

Ayva, an easy-to-use personal surgery guide, not only helps you overcome the operational efficiencies inherent to your existing outreach, but can also significantly contribute to improving patient outcomes and increased profitability. 

Improving patient-provider communication is associated with: 

  • Lower healthcare utilization after surgery
  • Fewer same-day cancellations
  • Higher patient satisfaction

Learn how implementing Ayva can help you reduce inefficiencies and increase profitability.

Demo our easy-to-use app today!

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Bravado Health


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